Client Relationship Manager

Richmond, Virginia

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Overview

The inside sales manager successfully executes the sales process from prospecting to close and maintains a relationship with clients.

Duties & Responsibilities

  • Building and maintaining relationships with clients and key personnel within customer companies.
  • Conducting business reviews to ensure clients are satisfied with their products and services.
  • Alerting the sales team to opportunities for further sales within key clients.
  • Letting customers know about other products the company offers.
  • Attending meetings with clients to build relationships with existing accounts.
  • Escalating and resolving areas of concern as raised by clients.
  • Carrying out client satisfaction surveys and reviews.
  • Updating the CRM and ensuring managers are aware of changes within clients.
  • Liaising with internal departments to ensure client needs are fulfilled effectively.

 

Background & Experience

  • Strong interpersonal skills and an ability to build rapport with customers.
  • Previous sales experience and an organised approach to work.
  • Hardworking with a strong work ethic.
  • Previous experience working as a client relationship manager or a track record of managing client relationships.
  • A background in sports is preferred, but not required.

Apply For This Job

Email your resume to jobs@gosilbo.com and tell us about your skills and experience. You can send a Resume if you want, but we particularly like reading a well-written email instead/as well.

  • Why you’re interested in joining us.
  • The relevant experience you’ve had.
  • What you think you can bring to the team.

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